Lead Account Manager

We’re people on a mission to help schools use data more effectively to save teachers time and improve student outcomes. At the moment data is more of a burden than a benefit to teachers. Schools are increasingly required to store vast amounts of information on attendance, behaviour and assessment, which takes teachers hours and hours a week to input and often isn’t used effectively to improve student performance.

We’ve built a great system that improves the input, analysis and communication of school information, saving teachers days of precious time and allowing them to target student interventions more effectively to improve the outcomes of hundreds of thousands of children. Imagine taking the register on your iPad, then having the system instantly text all parents whose child was not in school asking them to confirm their absence by texting the school back. Easy!

Since our launch five years ago, we’ve raised venture capital from top-tier, socially-minded investors, expanded in three countries, and are now working with thousands of schools, helping them to improve outcomes for hundreds of thousands of students. We care about our social goals as much as our business targets and want to make a lasting, positive impact across the education sector. We’re looking for passionate, curious, ambitious people who share our ethos and want to make an impact at scale

We’re looking for a Lead Account Manager to join our growing office in Leeds. Working with the team, you’ll be analysing, negotiating, renewing and expanding active contracts to ensure our key accounts and schools get best value. 

About the role

  • Identify and grow opportunities within MATs and across whole territory
  • Develop new business with existing clients and/or identify areas of improvement to meet sales target
  • Prepare monthly forecasts and sales reports
  • Serve as the lead point of contact for all key customer account management matters post-implementation
  • Develop trusted relationships with key accounts, customer stakeholders and executive sponsors
  • Work with the School Success Manager to help grow and scale the Account Management team alongside business growth
  • Work efficiently and effectively with not only the Partnership Team, but with the wider business, so that we can deliver the best service to our schools

About you

  • Minimum 2-4 years account management or customer support preferred
  • Experience in Software-as-a-Service (SaaS) preferred
  • Track record of achieving sales targets
  • Experience managing customer renewals
  • Ability to work across teams and engage multiple stakeholders
  • Strong business acumen, negotiation skills, and interpersonal skills
  • Understanding of SaaS enterprise software implementation and adoption
  • Ability to work independently with strong time management skills
  • Experience in education / edtech market would be a bonus
  • Ability to perform in a fast moving, dynamic start up environment

Our benefits

Here at Arbor you'll be working with a fantastic team who are passionate about improving education outcomes and making a real difference. You'll also have access to the following:

  • 25 days holiday
  • A Macbook Air to work on
  • Free breakfast in the office (as well as tasty snacks all day!)
  • Cycle to work scheme
  • Childcare Vouchers
  • Regular team building events with a fun loving team
  • Choice of music all day in the office (we welcome all tastes!)
  • Enjoy coming in every day, see the impact of your own work, and know that you’re making a positive difference!