Account Manager

We’re people on a mission to help schools use data more effectively to save teachers time and improve student outcomes. At the moment data is more of a burden than a benefit to teachers. Schools are increasingly required to store vast amounts of information on attendance, behaviour and assessment, which takes teachers hours and hours a week to input and often isn’t used effectively to improve student performance.

We’ve built a great system that improves the input, analysis and communication of school information, saving teachers days of precious time and allowing them to target student interventions more effectively to improve the outcomes of hundreds of thousands of children. Imagine taking the register on your iPad, then having the system instantly text all parents whose child was not in school asking them to confirm their absence by texting the school back. Easy!

Since our launch five years ago, we’ve raised venture capital from top-tier, socially-minded investors, expanded in three countries, and are now working with thousands of schools, helping them to improve outcomes for hundreds of thousands of students. We care about our social goals as much as our business targets and want to make a lasting, positive impact across the education sector. We’re looking for passionate, curious, ambitious people who share our ethos and want to make an impact at scale

We are looking for an Account Manager to join our team in Leeds. You will be responsible for customer retention and satisfaction, as well as working with the team to analyse, negotiate, renew and expand active contracts.

About the role

  • Manage the annual renewal process, closely monitoring customer satisfaction and managing interventions for any customers at risk
  • Serve as the lead point of contact for all customer account management matters
  • Identify and grow opportunities within MATs and across the whole territory
  • Develop new business with existing clients and/or identify areas of improvement to meet sales targets
  • Prepare monthly forecasts and sales reports
  • Develop trusted relationships with key accounts, customer stakeholders and executive sponsors
  • Support Partnership Specialists & Partnership Managers on introducing prospects to reference schools, and organise visits with current schools

About you

  • Minimum 1-3 years account management or customer support would be ideal
  • Demonstrated experience of working towards (and achieving) sales targets 
  • Experience managing customer renewals
  • Ability to work across teams collaboratively and engage multiple stakeholders
  • Strong business acumen, negotiation skills, and interpersonal skills
  • If you have an understanding of SaaS enterprise software implementation and adoption this would be an added bonus!
  • Ability to work independently with strong time management skills
  • Passionate about education and about having an impact 

Our benefits

Here at Arbor you'll be working with a fantastic team who are passionate about improving education outcomes and making a real difference. You'll also have access to the following:

  • 25 days holiday

  • A Macbook Air to work on

  • Free breakfast in the office (as well as tasty snacks all day!)

  • Cycle to work scheme

  • Childcare Vouchers

  • Regular team building events with a fun loving team

  • Choice of music all day in the office (we welcome all tastes!)

  • Enjoy coming in every day, see the impact of your own work, and know that you’re making a positive difference!